Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can also choose to pick up your order in the store at no additional cost!

Payment Options

We accept Cash, Debit Card, Visa and MasterCard. The Campus Shop does not accept Cheques. If you are a sponsored student you may qualify for deferral status. Please speak to the Office of the Registrar & Financial Aid Services prior to coming to the store to determine if you qualify.

Shipping Policies

On average, you should receive your order in 7 - 10 working days depending on your location and distance from Sarnia. During the Fall and Winter Back to School periods, delivery time may take longer.

Returns

No refunds or exchanges will be processed the first week of classes each term. A refund on purchases will be considered within 10 working days from the date of purchase. The first week of classes of each term does NOT count in the 10 working days.

If a student withdraws from a course, a refund will be considered within 20 working days from the first day of the semester.

What can be returned or exchanged and in what condition does it have to be?

  • Books must be in the original condition in which you purchased them. i.e. No bent corners, No tears, No marks of any kind. The publishers will not allow us to return any books, which are not in mint saleable condition.
  • Any item, including books, which were shrink-wrapped, must be in the original wrap, unopened.
  • Any item, which was purchased in a sealed container, must be returned without the seal being broken.
  • Any book or item, which is defective due to manufacturer error, will be replaced with a non-defective book/item.
  • All other items must be in their original container and complete with manuals, notes, disks, etc.
  • Xeroxed Courseware is NON-Returnable. All Sales are final on these packages.
  • Kits and all other items which are prepaid are NON-Returnable and NON-Refundable. Some examples are: Esthetician Kits, Culinary Kits, Custom Ordered Clothing, or Custom Print Orders.

How is the refund processed?

  • To obtain a refund you MUST have your Cash Register Receipt - NO EXCEPTIONS.
  • If you paid by Debit or Credit Card, a credit will be processed through your account. We cannot give out cash refunds for Credit/Debit purchases, as we often do not have the funds on hand. For Debit Card refunds we will require the Debit Card to process your refund.
  • If you have paid by Cash, we will issue you a cash refund, when funds permit. You may also elect to have a credit put onto your Credit Card or Debit Card.
  • If you paid by a Deferral Method, WSIB for example, a credit will be put onto the deferral system. The College will prepare a cheque if any money is owed to you directly.